The Hwy52 Blog

Live chat software is a popular method for making it easier to engage with your website's visitors. As a user of live chat software we found, in many cases, that potential customers were more likely to engage using live chat than they were to fill out a static contact form or to call us on the phone.

Leading market research company, Forrester Research, found that 57% of customers abandon their purchase if they can not get their questions answered quickly. In addition, the same study found that 44% of online consumers rated having their questions answered while in the middle of a purchase as one of the most important features a website can offer.

I hope everyone is keeping safe and taking the recommended steps to stay healthy during this Covid-19 outbreak.

I want to let you know that we have heard from our major suppliers, and they have told us that they are committed to doing what is necessary to keep their employees safe while at the same time maintaining the services that are so important to our technology stack.

Due to the nature of our work, our ability to provide you with services has not been impacted at this point. We want you to know we are ready to work with you, and to support you through this very disruptive period.